[SOLVED] Installation with IIS: configuration issue

[HervE]

Hello,

I am installing OTRS on Windows again, with IIS.

After downloading and launching otrs-3.3.8-win-installer-3.0.6.exe, I configured IIS using this page.

However, I just can't finish the installation since installer.pl fails.
Running the URL http://localhost:8080/otrs/installer.pl leads to an HTTP error 500.0 - Internal Server Error, with the following information:

Module IsapiModule
Notification ExecuteRequestHandler
Handler PerlEx
Error code 0x800703e6
Requested URL http://localhost:8080/otrs/installer.pl
Physical access path C:\otrs\OTRS\bin\cgi-bin\installer.pl
Session method Anonymous
User Session Anonymous

I just can't figure out what I did wrong.
Could anybody help please?

Best regards,
HervE

[eandrex]

Hi.

Consider this:

if you are going to use PerlEx30.dll as your .pl handler, Do not use ActivePerl 5.16.3.1604( switch to ActivePerl 5.16.3.1603 instead)
if you still want to use ActivePerl 5.16.3.1604, then you have to use perl.exe as your .pl handler

make sure your iis user (IUSR) and your AppPool have appropriate permissions in <OTRS_HOME>

[HervE]

Hello,

Thanks for your answer.

Actually as handler I use perl516.dll contained in StrawberryPerl which comes native with OTRS Win installer.
In a previous installation I configured it this way and it worked.
Now something (that or something else?) fails.

Best regards,
HervE

[HervE]

Hello,

This morning it works.

I don't know why, for nothing changed except the reboot.
And the URL: http://localhost/otrs/installer.pl (but I'm sure I've tested this yesterday already).
And the Default Web Site appears stopped in IIS.

Regards,
HervE

[HervE]

Hello,

Wrong good news.

It worked this morning, yes... but with Apache!

Indeed I was too much into IIS configuration, and didn't even notice Apache service was running. I stopped it and now OTRS doesn't work.

Running the URL http://localhost:8080/otrs/index.pl leads to an HTTP error 500.0 - Internal Server Error, with the following information:

Module IsapiModule
Notification ExecuteRequestHandler
Handler PerlEx
Error code 0x8007007f
Requested URL http://localhost:8080/otrs/index.pl
Physical access path C:\otrs\OTRS\bin\cgi-bin\index.pl
Session method Anonymous
User Session Anonymous

My handler mapping named "PerlEx" associates *.pl to C:\otrs\StrawberryPerl\perl\bin\perl516.dll.
Is it correct ?

Best regards,
HervE

[HervE]

I downloaded an older version PerlEx30.dll and created a C:\Perl\bin\ folder to put it into.
So that now my handler mapping named PerlEx associates *.pl to C:\Perl\bin\perlex30.dll

As a result, still an error, but with a different error code: 0x8007007e (instead of 7f).

Can anybody help, because I really need to set up OTRS with IIS?

Regards,
HervE

[HervE]

Hello,

I still can't figure out my problem of Perl configuration in IIS.
The handler fails, whatever the URL is, provided that it ends with .pl

I've read many pages over the Internet, nothing helped.
(Maybe a permission issue??)

Does anybody have a clue for me?

Best regards,
HervE

[xantippe]

Try this,
viewtopic.php?f=62&t=23417#p100276
hope this helps...

[HervE]

Hello,

Thank you for your answer.

Actually I am not at the layout stage already.
I am just looking for the right way to configure IIS so that Perl is working.

So, in IIS Handler Mappings, I added the following Module Mapping:

Mappage Perl PL.png

And got the following error:

erreur 500.0 code 0x8007007e.png

Actually, even if I try http://localhost:8080/nothing.pl as the URL, I get the same error, since my very problem is making IIS decode whatever ends with .pl

Do you have an idea?

Best regards,
HervE

[HervE]

I uninstalled and reinstalled completely ActivePerl version 5.16.3.1603.
And now my Perl test scripts work!

...But OTRS doesn't unfortunately.
I've opened a new thread about this new problem.

Regards.
HervE