[SOLVED] Add ticket contents to auto reply

[aph]

Hi,

I would like to add ticket contents in an auto reply. For example, when a new phone ticket is created, I would like the acknowledgement email to include the phone ticket content. However in "Options of the ticket data" I can only find <OTRS_CUSTOMER_EMAIL>. What would be the appropriate variable?

[crythias]

Why is that not the answer you seek? It's the email the customer submitted.

But, I guess, the question is ... why automatically tell the customer what she submitted? You *can*, but let's say it's War & Peace or some lengthy diatribe. Really she needs the copy she sent and the copy that came back to her?

In any case, she only needs the link to get to the ticket through the web interface.

And, generally, she'll get her response when some human agent replies to her ticket anyway. By default, it is at the bottom of the reply. So now she has three copies.

[crythias]

Sorry, I misread the post.

You want to use email ticket instead of phone ticket.

[aph]

Is there no way to display the contents of a phone ticket in an auto reply?

[jojo]

that's the right variable: <OTRS_CUSTOMER_EMAIL>

[aph]

Thanks