[SOLVED] Sending auto responses

[aph]

OTRS is unable to send auto replies when a new ticket is created. I have created an auto reply and assigned it to a queue using Auto Responses <-> Queues. However, an Email is not sent to the customer. I neither see any log entry that an automatic reply was sent, nor do I see the automatic reply added to the ticket. Are any more setting required for the auto responses to work?

Furthermore, OTRS sends notifications to agents on note creation, owner update etc. from the same address so I assume mail server is working fine.

[aph]

Figured it out
Under Ticket -> Core::PostMaster the option AutoResponseForWebTickets (at the very bottom) must be set to yes. As per description:

If this option is set to 'Yes', tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is set to 'No', no autoresponses will be sent.