Access key ticket search in Internet Explorer 11

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aph
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Access key ticket search in Internet Explorer 11

Post by aph »

Hi,

I'm unable to use access key for the ticket search in Internet Explorer 11.
Unbenannt_106.PNG
As a matter of fact, I am not able to use any access keys under Ticket, for example, Tickets-> Queue View. Apparently, IE isn't able to perform actions associated with these buttons via access keys. I managed to find a workaround whereby I activated the relevant options (red marking) in Ticket -> Frontend::Agent::ToolBarModule for queue, status, escalation view and new ticket and it works. Is there a way to assign a hotkey to the 'magnifying glass symbol' (blue marking)?
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crythias
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Re: Access key ticket search in Internet Explorer 11

Post by crythias »

many of the access keys are duplicated between ticket and FAQ.

alt-s seems to work for me. (in chrome but not IE)
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aph
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Joined: 20 Jun 2014, 12:11
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Re: Access key ticket search in Internet Explorer 11

Post by aph »

It works for me in Chrome and FF as well, not in IE though. I have disabled duplicate access keys.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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