Hi,
I'm unable to use access key for the ticket search in Internet Explorer 11.
As a matter of fact, I am not able to use any access keys under Ticket, for example, Tickets-> Queue View. Apparently, IE isn't able to perform actions associated with these buttons via access keys. I managed to find a workaround whereby I activated the relevant options (red marking) in Ticket -> Frontend::Agent::ToolBarModule for queue, status, escalation view and new ticket and it works. Is there a way to assign a hotkey to the 'magnifying glass symbol' (blue marking)?
Access key ticket search in Internet Explorer 11
Moderator: crythias
Access key ticket search in Internet Explorer 11
You do not have the required permissions to view the files attached to this post.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Access key ticket search in Internet Explorer 11
many of the access keys are duplicated between ticket and FAQ.
alt-s seems to work for me. (in chrome but not IE)
alt-s seems to work for me. (in chrome but not IE)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Access key ticket search in Internet Explorer 11
It works for me in Chrome and FF as well, not in IE though. I have disabled duplicate access keys.
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache