[SOLVED] disabling closing of tickets with a dynfileld set

[Giulio Soleni]

Hi,
I am trying to define an ACL to disable closing state and possibly hide the close button from agent's toolbar, for tickets that have a checkbox dynamic field "test01" set.

This is my first attempt:

Code: Select all

---
- ChangeBy: root@localhost
  ChangeTime: 2014-09-03 15:54:19
  Comment: ''
  ConfigChange:
    Possible:
      Action:
        AgentLinkObject: '1'
        AgentTicketBounce: '1'
        AgentTicketClose: '0'
        AgentTicketCompose: '1'
        AgentTicketCustomer: '1'
        AgentTicketForward: '1'
        AgentTicketFreeText: '1'
        AgentTicketHistory: '1'
        AgentTicketLink: '1'
        AgentTicketLock: '1'
        AgentTicketMerge: '1'
        AgentTicketMove: '1'
        AgentTicketNote: '1'
        AgentTicketOwner: '1'
        AgentTicketPending: '1'
        AgentTicketPhone: '1'
        AgentTicketPhoneInbound: '1'
        AgentTicketPhoneOutbound: '1'
        AgentTicketPrint: '1'
        AgentTicketPriority: '1'
        AgentTicketResponsible: '1'
        AgentTicketWatcher: '1'
      Ticket:
        State:
        - new
        - open
        - pending reminder
  ConfigMatch:
    Properties:
      DynamicField:
        DynamicField_test01:
        - Checked
  CreateBy: root@localhost
  CreateTime: 2014-09-03 15:15:02
  Description: Allow close ticket only if the ticket has NOT been checked by customer
  ID: '11'
  Name: 300-Close_on_Approval
  StopAfterMatch: '1'
  ValidID: '1'

nothing changed on the agent ticket view zoom console and the owner still can close tickets with DynamicField_test01 checked.

Second attempt (reversing the logic control with a "PossibleNot" condition):

Code: Select all

---
- ChangeBy: root@localhost
  ChangeTime: 2014-09-03 15:59:45
  Comment: ''
  ConfigChange:
    PossibleNot:
      Ticket:
        State:
        - closed successful
  ConfigMatch:
    Properties:
      DynamicField:
        DynamicField_test01:
        - Checked
  CreateBy: root@localhost
  CreateTime: 2014-09-03 15:15:02
  Description: Allow close ticket only if the ticket has NOT been checked by customer
  ID: '11'
  Name: 300-Close_on_Approval
  StopAfterMatch: '1'
  ValidID: '1'

Again ... nothing changed.

Where am I wrong?
can you help me, please?

thank you,
Giulio

Edit: modified a typo in the second ACL (closed successful) but still not working

Edit and SOLVED: Once I stop otrs services, rebuild configuration and restart otrs, the ACL is doing its job!