Wrong Customer ID assignment

[sputtala]

Hi All,

We are facing customer id mapping functionality. Generally, when email comes from abc@gmail.com, then the abc@gmail.com created as a customer ID if that doesn't exists in customers list. But if email comes from xyz@gmail.com, while creating the OTRS ticket, the customer information is assigning something else not the xyz@gmail.com customer info. This is happening to only specific email id from address (i.e. xyz@gmail.com), rest of them working fine.

Could you please some one help me on this ?? where do I need to check ?

Thanks

[crythias]

if customer information is assigned, it's either coming from parts of the email or your customer database.

As "something" is rather ambiguous, that's all the information that can be offered.

Also, please ask general help questions in the appropriate language forum, unless your question is regarding custom code you're developing.

[sputtala]

Thanks for your reply

Actually "from" email address has to be assign to customer ID but this is not happening for only one from email address.

Thanks

[crythias]

Actually "from" email address has to be assign to customer ID but this is not happening for only one from email address.

That's what you said. So, what *is* assigned? because:

if email comes from xyz@gmail.com, while creating the OTRS ticket, the customer information is assigning something else

and I said:

if customer information is assigned, it's either coming from parts of the email or your customer database.