Hello all,
we have customers whose email clients create rather lenghty HTML emails with the whole conversation so far being quoted in them. That leads to rather long loading times since these HTML emails have to be sanitized before they're displayed to agents. I am not sure if it's the sanitation or not but we noticed that pure text emails of a similar length are loaded rather quickly. Anyhow, I want to ask if there is a way to display emails without the quoted text (preferrably both text and HTML emails) because that way lengthy loading periods and tedious scrolling can be prevented. Thanks in advance for your help!
Disable quoting of emails on display
Moderator: crythias
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- Znuny newbie
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- Joined: 14 Mar 2011, 12:57
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Disable quoting of emails on display
OTRS 3.3.8