Secondary customer portal and grouping the members.

[vinesh]

Hi all on this forums i need some suggestion and help regarding my OTRS configuration please help me. Presently i am using OTRS 3.3.9 version exclusively for IT Helpdesk and it work fine without any issues. But my manager has one requirement now for including HR, Admin and Finance department to OTRS but issue is as below points.

1. We have 10 locations across india and each office has HR, Admin and Finance department how do OTRS assign ticket for particular location group of members. If so how do i achieve it.

2. He does not need same IT Helpdesk customer portal for HR, Admin and Finance department..he needs an different page for HR, Admin and Finance department is that possible? and customer portal will have only HR, Admin and Finance queues, subject and text article and after submitting the ticket in OTRS...how do OTRS identifies to which location HR, Admin and Finance department the ticket has to been submitted automatically.

Please help and suggest me what is the best configuration to achieve above points. Thanks everyone.