Upgrade 3.3.8 to 4.0 beta - Apache error Mod_perl

[amdkryn]

I updated otrs from 3.3.8 to version 4.0 and after update apache does not start.

Apache starts only when I change the file /etc/apache2/conf.d/mod_perl.conf
changing the mod_perl.c to mod_perl.so, but error occurs when accessing the page otrs:
Premature end of script headers: index.pl

The apache log shows the error:
Can not load perl-perl-file /opt/otrs/scripts/apache2 startup.pl

Error message in systemctl (Opensuse):
apache2.service - apache
Loaded: loaded (/lib/systemd/system/apache2.service; enabled)
Active: failed (Result: exit-code) since Thu, 18 Sep 2014 12:42:57 -0300; 42s ago
Process: 3462 ExecStop=/usr/sbin/httpd2 -D SYSTEMD -k stop (code=exited, status=0/SUCCESS)
Process: 4945 ExecStart=/usr/sbin/start_apache2 -D SYSTEMD -k start (code=exited, status=1/FAILURE)
Main PID: 3309 (code=exited, status=0/SUCCESS)
CGroup: name=systemd:/system/apache2.service

Sep 18 12:42:56 otrssv2 start_apache2 [4945]: httpd2-prefork: Could not reliably determine the ame ...

Anyone have any suggestions to solve the problem of Apache? Everything was working with the previous version of OTRS ....

[reneeb]

The conf-change is necessary when mod_perl is loaded dynamically.

Did you check that the startup script is there? Did you run the startup script manually?

Code: Select all

cd /opt/otrs
perl -IKernel/cpan-lib scripts/apache2-perl-startup.pl

Is this the old conf? Did you change something? The script is named apache2-perl-startup.pl and the error message you posted uses a different name.

[amdkryn]

I was away and am now returning it.

The quoted command generates the following error:

[Wed Oct 1 11:18:45 2014] apache2-perl-startup.pl: Use of uninitialized value $ENV{"MOD_PERL"} in pattern match (m//) at scripts/apache2-perl-startup.pl line 26.
MOD_PERL not used! at scripts/apache2-perl-startup.pl line 26.

The "apache2ctl -t -D DUMP_MODULES" command generates the error:

AH00526: Syntax error on line 68 of /etc/apache2/conf.d/otrs.conf:
Invalid command 'AddOutputFilterByType', perhaps misspelled or defined by a module not included in the server configuration


With ./bin/otrs.CheckModules everything is ok.

With journalctl -xn:

-- Logs begin at Wed 2014-10-01 06:49:45 BRT, end at Wed 2014-10-01 11:33:35 BRT. --
Oct 01 11:33:10 otrssv3 kernel: input: AT Translated Set 2 keyboard as /devices/platform/i8042/serio0/input/input43
Oct 01 11:33:35 otrssv3 systemd[1]: Starting The Apache Webserver...
-- Subject: Unit apache2.service has begun with start-up
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/li ... temd-devel
--
-- Unit apache2.service has begun starting up.
Oct 01 11:33:35 otrssv3 start_apache2[3789]: AH00526: Syntax error on line 68 of /etc/apache2/conf.d/otrs.conf:
Oct 01 11:33:35 otrssv3 start_apache2[3789]: Invalid command 'AddOutputFilterByType', perhaps misspelled or defined by a module not included in the server configuration
Oct 01 11:33:35 otrssv3 systemd[1]: apache2.service: main process exited, code=exited, status=1/FAILURE
Oct 01 11:33:35 otrssv3 start_apache2[3808]: AH00526: Syntax error on line 68 of /etc/apache2/conf.d/otrs.conf:
Oct 01 11:33:35 otrssv3 start_apache2[3808]: Invalid command 'AddOutputFilterByType', perhaps misspelled or defined by a module not included in the server configuration
Oct 01 11:33:35 otrssv3 systemd[1]: apache2.service: control process exited, code=exited status=1
Oct 01 11:33:35 otrssv3 systemd[1]: Failed to start The Apache Webserver.
-- Subject: Unit apache2.service has failed

-- Unit apache2.service has failed.
--
-- The result is failed.
Oct 01 11:33:35 otrssv3 systemd[1]: Unit apache2.service entered failed state.

[jojo]

perhaps your apache version is to old?

[amdkryn]

I upgraded to apache2 to version 2.4.10-5.1 and the error continues. Any suggestions?

With a2enmod -l:
authz_host actions alias authz_user authz_groupfile auth_basic authn_file autoindex cgi dir env expires include log_config mime negotiation setenvif userdir deflate headers perl authn_core reqtimeout authz_core

[crythias]

btw, because apache has changed, you'll need to use the new apache config file for otrs.
https://github.com/OTRS/otrs/tree/rel-4 ... a2/scripts

note that 4.0 is still beta and shouldn't be used in production.

[amdkryn]

When i run the command /opt/otrs/scripts/apache2-perl-startup.pl:
[Thu Oct 2 07:56:24 2014] apache2-perl-startup.pl: Use of uninitialized value $ENV{"MOD_PERL"} in pattern match (m//) at /opt/otrs/scripts/apache2-perl-startup.pl line 26.
MOD_PERL not used! at /opt/otrs/scripts/apache2-perl-startup.pl line 26.


I downloaded the file apache2-httpd.include.conf of that link and copied to /etc/apache/conf.d/otrs.conf and error still occurs:

-- Logs begin at Wed 2014-10-01 06:49:45 BRT, end at Thu 2014-10-02 07:11:09 BRT. --
Oct 02 07:10:28 otrssv3 systemd[1]: apache2.service: control process exited, code=exited status=1
Oct 02 07:10:28 otrssv3 systemd[1]: Failed to start The Apache Webserver.
-- Subject: Unit apache2.service has failed
-- Defined-By: systemd
--
-- Unit apache2.service has failed.
--
-- The result is failed.
Oct 02 07:10:28 otrssv3 systemd[1]: Unit apache2.service entered failed state.
Oct 02 07:11:08 otrssv3 systemd[1]: Starting The Apache Webserver...
-- Subject: Unit apache2.service has begun with start-up
-- Defined-By: systemd
--
-- Unit apache2.service has begun starting up.
Oct 02 07:11:08 otrssv3 start_apache2[5279]: httpd2-prefork: Syntax error on line 177 of /etc/apache2/httpd.conf: Syntax error on line 99 of /etc/apache2/default-server.conf: Syntax error on line 61 of /etc/apache2/conf.d/otrs.conf: Expected </link> but saw </head>
Oct 02 07:11:09 otrssv3 systemd[1]: apache2.service: main process exited, code=exited, status=1/FAILURE
Oct 02 07:11:09 otrssv3 start_apache2[5298]: httpd2-prefork: Syntax error on line 177 of /etc/apache2/httpd.conf: Syntax error on line 99 of /etc/apache2/default-server.conf: Syntax error on line 61 of /etc/apache2/conf.d/otrs.conf: Expected </link> but saw </head>
Oct 02 07:11:09 otrssv3 systemd[1]: apache2.service: control process exited, code=exited status=1
Oct 02 07:11:09 otrssv3 systemd[1]: Failed to start The Apache Webserver.
-- Subject: Unit apache2.service has failed
-- Defined-By: systemd
-
-- Unit apache2.service has failed.
--
-- The result is failed.
Oct 02 07:11:09 otrssv3 systemd[1]: Unit apache2.service entered failed state.

[reneeb]

Did you just save the file or did you download the "raw" version? You have to download https://raw.githubusercontent.com/OTRS/ ... clude.conf

[crythias]

and besides which ... you have this file in your own otrs tarball extract. It's in the same relative path in your personal otrs directory.

[amdkryn]

I downloaded the file apache2-httpd.include.conf of that link and copied to /opt/otrs/scripts/ and /etc/apache/conf.d/otrs.conf and the same error occurs.

Invalid command 'AddOutputFilterByType', perhaps misspelled or defined by a module not included in the server configuration

With apachectl -l -D DUMP_MODULES:
Compiled in modules:
core.c
mod_access_compat.c
mod_so.c
http_core.c
prefork.c
mod_unixd.c
mod_systemd.c

In the production environment, version 3.3.8, just know that mod_perl is active when I view the result of the Support Assessment Screen (mod_perl / 2.0.6), although the results of the commands is the same ...

[reneeb]

http://stackoverflow.com/questions/5230 ... mod-filter