Subject truncated on replies

[soos]

My OTRS system is set up with Ticket::SubjectSize 500, yet it cuts the subject short when the automated reply is sent out to the customer, for example "BlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBla BlaBlaBlaBlaBlaBla BlaBlaBlaBlaBlaBla BlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBlaBla BlaBlaBlaBlaBlaBlaBlaBla BlaBlaBlaBlaBlaBlaBlaBla" as the subject ends up as "[Ticket#1002914] RE: BlaBlaBlaBlaBlaBlaBlaBla [...]", how can I change this behaviour? Sometimes it cuts off some really important information...

[aph]

Change the value of the following parameter in your auto response. You can find this in Admin area under Queue Settings -> Auto response management.

Code: Select all

<OTRS_CUSTOMER_SUBJECT[24]>

Choose the desired auto reply (for example default follow up) and change the value in [] to the desired number of characters you want to be shown.