Customization at customer and agent panel

[inderjohar2287]

I need following customization in my company.

At Agent panel when I will give access of statics to two different person X and Y. And I want that X can only view/pull report of his team queue members not for all the team members that are added into it. More example

X person having a, b, c and d person reporting
Y person having e, f, g and h persons reporting

Now both X and Y lead should not able to other person queue that is done... But at the time of report pull X is able to pull report of Y and vice versa. How can I fix as admin of OTRS?

[crythias]

Hello, and please ask one solvable question per topic. Please check out my Need help? link for tips on how to ask questions, including hints like what version of OTRS you're using, its environment, what you've tried, what you've changed from stock, how what you have isn't working, how to replicate your experience, screenshots of examples, etc.

[inderjohar2287]

I have edit the post, And asked one question only in it. Can you please suggest on it now?

Thanks in advance.

[crythias]

You'll want to create a custom report environment. This may not necessarily be a built-in configurable report from within OTRS.

[inderjohar2287]

Well I think I or we should not consider it customisation. I just want to make it logical. If I have access of 5 queue out of 10 then report option also I should get to pull for 5 areas only instead of all the 10 areas.