Same email fetched and opens the same tickets over and over

Moderator: crythias

Locked
wolfalon
Znuny newbie
Posts: 1
Joined: 29 Sep 2014, 09:44
Znuny Version: 3.3.9.0
Real Name: Alon Volfovich
Company: Tactivision Service

Same email fetched and opens the same tickets over and over

Post by wolfalon »

Hello !

i'm new to OTRS and am checking it out to see if it can be used in our company to manage service calls from our clients.
i have installed the OTRS Appliance and have ran into a few problems setting up the system. i'm using the 3.3.9.0 version.

at the moment the issue i have is with emails. i have setup the postmaster mail account with gmail as IMAPS and when i press the fetch mail ( RUN NOW ) i can see the test email in the queue i have selected. if i press the RUN NOW again i receive the same email and a new ticket is opened with the same email as before.

another issue that i have is that i change the time interval from 10 min to 1 min and that seems not to work.
this is from the system log :

Code: Select all

Mon Sep 29 11:18:40 2014	info	OTRS-CGI-65	New Ticket [2014092965000176/FW: פתיחת קריאה] created (TicketID=1651,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 11:18:40 2014	notice	OTRS-CGI-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:18:40 2014	notice	OTRS-CGI-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:18:11 2014	info	OTRS-CGI-65	New Ticket [2014092965000167/FW: פתיחת קריאה] created (TicketID=1650,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 11:18:11 2014	notice	OTRS-CGI-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:18:11 2014	notice	OTRS-CGI-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 11:14:59 2014	info	OTRS-CGI-65	New Ticket [2014092965000158/FW: פתיחת קריאה] created (TicketID=1649,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 11:14:58 2014	notice	OTRS-CGI-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:14:58 2014	notice	OTRS-CGI-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:10:06 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000149/FW: פתיחת קריאה] created (TicketID=1648,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 11:10:06 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:10:06 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 11:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/27734, because 1 hour old!
Mon Sep 29 11:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 11:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 11:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 11:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 11:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 11:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:55:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 10:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:45:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:40:06 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 10:40:06 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 10:40:06 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 10:40:05 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:30:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 10:30:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:25:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:20:05 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 10:20:05 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 10:20:04 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 10:20:04 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/27734)!
Mon Sep 29 10:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 10:00:08 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000131/FW: פתיחת קריאה] created (TicketID=1647,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 10:00:08 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 10:00:08 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 10:00:06 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 10:00:05 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 10:00:04 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/26255, because 1 hour old!
Mon Sep 29 10:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:55:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:50:05 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/26255)!
Mon Sep 29 09:50:05 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:47:16 2014	info	OTRS-CGI-65	New Ticket [2014092965000121/FW: פתיחת קריאה] created (TicketID=1646,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 09:47:16 2014	notice	OTRS-CGI-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 09:47:16 2014	notice	OTRS-CGI-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 09:45:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:40:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 09:40:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 09:40:04 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/26255)!
Mon Sep 29 09:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:35:03 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:32:20 2014	info	OTRS-CGI-65	New Ticket [2014092965000112/FW: פתיחת קריאה] created (TicketID=1645,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 09:32:20 2014	notice	OTRS-CGI-65	Take UserCustomerID (TestCustomer1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 09:32:20 2014	notice	OTRS-CGI-65	Take UserLogin (Testuser1) from customer source backend based on (service1@tactivision.co.il).
Mon Sep 29 09:30:52 2014	info	OTRS-CGI-65	New Ticket [2014092965000103/T1] created (TicketID=1644,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 09:30:04 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/26255)!
Mon Sep 29 09:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:25:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:20:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 09:20:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 09:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/26255)!
Mon Sep 29 09:20:03 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:15:03 2014	notice	OTRS-CGI-65	User: root@localhost authentication ok (Method: crypt, REMOTE_ADDR: 10.1.2.109).
Mon Sep 29 09:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:10:45 2014	notice	OTRS-CGI-65	User: ben authentication ok (Method: sha256, REMOTE_ADDR: 10.1.2.127).
Mon Sep 29 09:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/26255)!
Mon Sep 29 09:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 09:00:06 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000096/T1] created (TicketID=1643,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 09:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 09:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 09:00:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/24544, because 1 hour old!
Mon Sep 29 09:00:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:55:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:45:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 08:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 08:40:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:30:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:25:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 08:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 08:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 08:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 08:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 08:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/24544)!
Mon Sep 29 08:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:55:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:50:06 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000087/T1] created (TicketID=1642,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 07:50:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/23078, because 1 hour old!
Mon Sep 29 07:50:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:45:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 07:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 07:40:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/23078)!
Mon Sep 29 07:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:30:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/23078)!
Mon Sep 29 07:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:25:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 07:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 07:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/23078)!
Mon Sep 29 07:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:10:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/23078)!
Mon Sep 29 07:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:05:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 07:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 07:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 07:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/23078)!
Mon Sep 29 07:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:55:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:55:02 2014	notice	OTRS-otrs.DeleteSessionIDs.pl-65	Removed SessionID cGXtKiLHCyxbm2GzCSVqtkIab3Ku8yvc.
Mon Sep 29 06:50:05 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000078/T1] created (TicketID=1641,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 06:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/21492, because 1 hour old!
Mon Sep 29 06:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:45:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 06:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 06:40:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/21492)!
Mon Sep 29 06:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:30:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/21492)!
Mon Sep 29 06:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:25:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:20:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 06:20:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 06:20:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/21492)!
Mon Sep 29 06:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:15:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/21492)!
Mon Sep 29 06:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:05:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 06:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 06:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 06:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/21492)!
Mon Sep 29 06:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:55:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:50:04 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000069/T1] created (TicketID=1640,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 05:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/20026, because 1 hour old!
Mon Sep 29 05:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:45:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 05:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 05:40:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/20026)!
Mon Sep 29 05:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:35:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:30:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/20026)!
Mon Sep 29 05:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:25:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 05:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 05:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/20026)!
Mon Sep 29 05:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:10:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/20026)!
Mon Sep 29 05:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:05:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 05:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 05:00:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 05:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/20026)!
Mon Sep 29 05:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:55:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:50:04 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000051/T1] created (TicketID=1639,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 04:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/18560, because 1 hour old!
Mon Sep 29 04:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:45:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 04:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 04:40:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/18560)!
Mon Sep 29 04:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:30:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/18560)!
Mon Sep 29 04:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:25:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:20:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 04:20:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 04:20:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/18560)!
Mon Sep 29 04:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:15:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/18560)!
Mon Sep 29 04:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 04:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 04:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 04:00:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/18560)!
Mon Sep 29 04:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:55:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:50:04 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000041/T1] created (TicketID=1638,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 03:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/16854, because 1 hour old!
Mon Sep 29 03:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:45:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:40:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 03:40:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 03:40:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 03:40:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:35:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:30:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 03:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:25:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 03:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 03:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 03:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 03:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:05:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 03:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 03:00:02 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 03:00:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 03:00:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:55:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:50:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/16854)!
Mon Sep 29 02:50:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:45:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:40:07 2014	info	OTRS-otrs.PostMasterMailbox.pl-65	New Ticket [2014092965000032/T1] created (TicketID=1637,Queue=General Queue,Priority=3 normal,State=new)
Mon Sep 29 02:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 02:40:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 02:40:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Removed PID (PostMasterMailbox/tactivision.co.il/15393, because 1 hour old!
Mon Sep 29 02:40:03 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:35:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:30:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/15393)!
Mon Sep 29 02:30:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:25:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 02:20:03 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 02:20:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/15393)!
Mon Sep 29 02:20:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:15:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:10:02 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/15393)!
Mon Sep 29 02:10:02 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:05:01 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
Mon Sep 29 02:00:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'trigger escalation events' from config file.
Mon Sep 29 02:00:04 2014	notice	OTRS-otrs.GenericAgent.pl-65	Run GenericAgent Job 'send escalation notifications' from config file.
Mon Sep 29 02:00:03 2014	notice	OTRS-otrs.PostMasterMailbox.pl-65	Can't create PID PostMasterMailbox, because it's already running (tactivision.co.il/15393)!
Mon Sep 29 02:00:03 2014	notice	OTRS-otrs.Scheduler-65	Scheduler Daemon status request! PID 12645
can any one help me with this ?

thank you in advance !

Alon
Last edited by crythias on 29 Sep 2014, 12:53, edited 1 time in total.
Reason: [code] tags
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Same email fetched and opens the same tickets over and o

Post by crythias »

email not deleted is related to bad email in inbox.
Note that OTRS should be allowed to delete all mail from source.
Don't forget to run
bin/otrs.Cron.sh restart otrs
after cron changes
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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pawelwaw
Znuny newbie
Posts: 4
Joined: 21 Oct 2014, 07:15
Znuny Version: 3.3.9

Re: Same email fetched and opens the same tickets over and over

Post by pawelwaw »

I have same problem and help me this
I go to mysql and delete all proccess with name PostaMaster
mysql> delete from process_id where process_name = 'PostMasterMailbox';
and next I start manually fetch mails
run the following command to start the postmaster to fetch the mails
yourpath to otrs/bin/otrs.PostMasterMailbox.pl -f 1

but if I started manually sometime some mail block whole mail box (in commend line you don't see any progress and information ), it's mail with attachment.
I set big value to be able to download big attachments for example 50MB, but sometime I have problem, because small mail block me mailbox.
Only solution which I have not I delete this mail from mailbox on server and then I made procedure abobe, then it works.
But I am still courius, how to solve this problem that PostMasterMailbox can't fecht email with attachment sometimes.
Maybe someone help me.
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