Empty Next ticket state

[Gonzalo]

Hi!

I want to change the standard lifecycle of "New Phone Ticket" and "New Email Ticket".
I try to configure this lifecycle:

• New (new state) --> In progess(open state), cancelled(close state).
  In progess(open state) --> Pending of Evaluation (open state), Pending of test (open state)
  --------------

I configure State Management with the news states and I configured via interface (SysConfig) the following files:
Ticket -> Frontend::Agent::Ticket::ViewPhoneNew > AgentTicketPhone###StateDefault - I defined New
Ticket -> Frontend::Agent::Ticket::ViewPhoneNew > AgentTicketPhone###StateType - I defined the available next states (In Progress,cancelled) .
Ticket -> Frontend::Agent::Ticket::ViewEmailNew > AgentTicketEmail###StateDefault - I defined New.
Ticket -> Frontend::Agent::Ticket::ViewEmailNew > AgentTicketEmail###StateType - I defined the available next states (In Progress,cancelled) .

But when I create a ticket the field "Next ticket state" is empty.

Can anyone know What is happening?

Thanks in advance.

Gonzalo.

[Gonzalo]

I confuse between "state type" and type, that is the problem.

Now it's works fine.

Another question? Is it possible to limit the next state for the actual state?

For example Not pass from "new" state to resolved (closed state type) but if state "cancelled" (close State type)

Thanks