[SOLVED] - Event Notifications

[retro2707]

Hi and thanks for reading.

I am having a problem with some of the event notifications. For example TicketServiceUpdate, TicketStateUpdate and TicketPriorityUpdate dont seem to work whereas TicketSLAUpdate seems to?

For example, one thing I want is an email sent out when the ticket is closed. I put the below but it doesent work. Even though looking at the history of the ticket it shows the state updating but nothing is mentioned in the System logs about a notification event firing. The SLAUpdate option seems to work fine however when I use that. Any ideas?

2014-10-13 16_05_03-Notifications (Event) - Admin - OTRS ITSM 3.3.9.png

Many thanks,

Brendan

[retro2707]

Just as an update to this I have found out that my nagios plugin (which automatically closes tickets with closed successful status when an alert is resolved) generates these "Ticket Closed" events fine, however if I manually close a ticket with the same state it doesent seem to fire the alert. What is going on??

[jojo]

the agent and the customer/agent which should receive the notification need different mail addresses

[retro2707]

Jojo you are a lifesaver thank you. The simplest answers eh? I was banging my head against a wall on that one for ages too!