Hi,
I want to be able to hide the state of any and all tickets from the customer. I've been able to do this with the TicketZoom page, however the TicketOverview page is proving to be much more difficult to remove this from.
Does anyone know where you remove the tickets state from the TicketOverview page?
Currently running OTRS 3.3.9
Hiding States customerside
Moderator: crythias
Hiding States customerside
Last edited by Jason on 16 Oct 2014, 12:57, edited 1 time in total.
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crythias
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Re: Hiding States customerside
why do you want to do this? It's pretty important to let a customer know his ticket is open or closed. The ambiguity means the customer will ask you and that's work on both counts.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Hiding States customerside
@crythias:
We use a lot of custom states that we would rather the customer not see. At the very least replacing the State with a State Type field or a Dynamic Field may be our solution in the need but for now i'm having a problem with the TicketOverview, just seems a bit odd to me that the TicketZoom state could easily be hidden but the TicketOverview is not as easily done.
We use a lot of custom states that we would rather the customer not see. At the very least replacing the State with a State Type field or a Dynamic Field may be our solution in the need but for now i'm having a problem with the TicketOverview, just seems a bit odd to me that the TicketZoom state could easily be hidden but the TicketOverview is not as easily done.
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reneeb
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Re: Hiding States customerside
You need to edit the Template: https://github.com/OTRS/otrs/blob/rel-3 ... ew.dtl#L41 and https://github.com/OTRS/otrs/blob/rel-3 ... w.dtl#L110
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Re: Hiding States customerside
reneeb wrote:You need to edit the Template: https://github.com/OTRS/otrs/blob/rel-3 ... ew.dtl#L41 and https://github.com/OTRS/otrs/blob/rel-3 ... w.dtl#L110
That worked wonderfully. Thanks a bunch!