1. As far as I noticed when I make event notification (email) there is no ticket ID in email subject if I don't have articles in process ticket. So the response to this notification will not be added to the ticket. Is there a workaround for it?
2. I need to log activities in process. For example, which agent and when approves or denies approval of the ticket. I can create article with transition action but I didn't find a way to automatically add agent's name to this article. Do you have any ideas how to add this information to the ticket?
3. When customer submits process ticket, he doesn't longer see info (information of dynamic fields) he submitted. Is there a way to show