Hello,
I have just installed a new OTRS 3.3.9 in production environment...I am not receiving agent email notfications for "Notes, owner update, new ticket creation...", I am not sure if i accidentally disabled the notification? Please let me know if there is a setting that I need to check.
The agents are in appropriate queue, in fact I have selected all the queues.
Please advice.
Thanks,
Raghu
Agent Notification Problem
Moderator: crythias
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crythias
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Re: Agent Notification Problem
check error logs. Chances are you'll need to adjust Notification Sender in SysConfig.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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mraghur
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Re: Agent Notification Problem
Great! Thanks for the timely help. That worked, I changed the notification sender email address and it worked. !!!! 
Ah I have been breaking my head on this for the past 3 hours.
Thanks,
Raghu
Ah I have been breaking my head on this for the past 3 hours.
Thanks,
Raghu