When B is typing the message on customer portal to reply a ticket, B wants to cc to A for reference. But the OTRS Editor doesn't have the filed to cc. Kindly see the image below and pls give us your advises:
Missing cc field in OTRS Editor on Customer Portal
Moderator: crythias
Missing cc field in OTRS Editor on Customer Portal
We have one customer (company) named ABC Company, they have 2 IT customer users: one customer user is an IT Manager, his name is A, another customer user is an IT Staff, his name is B.
When B is typing the message on customer portal to reply a ticket, B wants to cc to A for reference. But the OTRS Editor doesn't have the filed to cc. Kindly see the image below and pls give us your advises:
When B is typing the message on customer portal to reply a ticket, B wants to cc to A for reference. But the OTRS Editor doesn't have the filed to cc. Kindly see the image below and pls give us your advises:
Running the OTRS Server on Windows Server 2012 R2 Standard & Microsoft SQL Server 2012 Standard
Re: Missing cc field in OTRS Editor on Customer Portal
thats not possible. The manager can read the ticket in the customer web portal
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com