Customize Customer web interface

[Frobs]

Hi

This might be a newbie question, but I am having trouble finding out how to change the customer web interface:
http://otrs.github.io/doc/manual/admin/ ... rface.html

We would like to add some text below the username/password forms.

Frobs

[Frobs]

FOUND IT

It's changed in CustomerLogin.dlt

Is it just something that we should know that files in that folder is used, or is it configured in SysConfig/Config.pm?

[crythias]

In general, each Kernel/Modules/xxxx.pm has a related Kernel/Output/HTML/Standard/xxxx.dtl and by *default* changing the Standard is reflected in real time (barring caching issues). No changes to Config.pm. However, it's recommended to make changes in your own theme because Standard/*.* will get overwritten on updates.

[Frobs]

Thanks for the reply.

I tried creating a new folder under /Kernel/Output/HTML called Company and added CustomerLogin.dtl. I did some changes, but can't figure out how to activate it so it applies to everyone accessing the customer site?

I can see your point regarding changing files in Standard. In our production environment there have been made changes to CustomerLogin.dtl so that when accessing https://support.companyname.com/customer.pl it also shows a phone number for our support.

[Frobs]

Should it be a custom skin, not a theme?

[crythias]

http://otrs.github.io/doc/manual/admin/ ... hemes.html

To set a default...
Edit Config Settings in Framework -> Core

[crythias]

Themes are content arrangement. Skins are content decoration.

[Frobs]

I had found the link regarding enabling/adding a theme, but can't see how that will make it possible to add text to the customer website, https://support.company.com/customer.pl?