for the new-phone ticket an Agent can select more than one customer-user when he open a new ticket.
Well, in our environment we have set a "notification event" that send an email to the customer user when a new ticket is opened (or a new note is added).
We would like to send this kind of notification to all the customer user selected in the ticket but seems that it is not possible.
There is any way for do this ?
Thanks for your support
