Does anyone have any idea why several article files are created in the file system for each note/ticket?
We have had big issues with inodes running out as a ticket with 6 notes has 6 article folders created in the otrs/var/article folders with at least 3 files in each.
We initially thought these were a requirement but after deleting them in the test environment the ticket remains in tact. The only file that can't be deleted are the real attachments i.e. xls, jpg... everything else doesn't seem to serve a purpose.
Chris
Multiple article files and inodes
Moderator: crythias
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- Znuny newbie
- Posts: 40
- Joined: 17 Jul 2013, 11:09
- Znuny Version: 3.1.6
- Real Name: Chris
- Company: The Hut Group
Multiple article files and inodes
OTRS 3.3.8 & KIX4OTRS 6.06 in both test and live. MySQL 5.1.52 on Red Hat Enterprise Linux Server release 6.0
Re: Multiple article files and inodes
you will lose the rich text formatting. Inodes should not be an issue on modern filesystems
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 40
- Joined: 17 Jul 2013, 11:09
- Znuny Version: 3.1.6
- Real Name: Chris
- Company: The Hut Group
Re: Multiple article files and inodes
I see. I don't deal with that side but will pass on your comments. I also didn't spot anything changing but then I was looking for content removal not content formatting cheers.
OTRS 3.3.8 & KIX4OTRS 6.06 in both test and live. MySQL 5.1.52 on Red Hat Enterprise Linux Server release 6.0