Create custom Dashboard Applet

[Vince0511]

How do I create an custom dashboard applet?

Now I have NewTickets, OpenTickets, etc...
I want to create an custom block for my most important queue (thats the only filter on the block.

Thanks in advance,
Vincent

[reneeb]

First of all, you should check if an existing Dashboard widget is close to what you want.

Then you can try if a new config item is enough. https://github.com/OTRS/otrs/blob/rel-3 ... .xml#L5548

If that isn't enough, you should copy an existing dashboard module like https://github.com/OTRS/otrs/blob/rel-3 ... Generic.pm

[Vince0511]

This is what I want to create:

+-------------------------------------------------------------------------------------------------------------+
BlueQueue (possible to minimize, not possible to close, no tickets in queue)
LightBlue Queue (subqueue of BlueQueue) place for tickets, sorted on priority / age
Darkblue Queue (subqueue of BlueQueue) place for tickets, sorted on priority / age
+-------------------------------------------------------------------------------------------------------------+

+-------------------------------------------------------------------------------------------------------------+
RedQueue (possible to minimize, not possible to close, no tickets in queue)
LightRed Queue (subqueue of RedQueue) place for tickets, sorted on priority / age
DarkRed Queue (subqueue of RedQueue) place for tickets, sorted on priority / age
+-------------------------------------------------------------------------------------------------------------+