[SOVED] Ticket Queue Overview Wiget problem

[manuelroccon]

Hi, I updated to OTRS version 3.3.10 and I saw the new gadgets including Ticket Queue Overview, I find this tool very useful because it shows me all the queues with new and open tickets. I noticed, however, that the widget only works on queues and not in the subqueue (the subqueue don't be seen from the widget). Is 'normal or a bug?

thanks
Manuel

[wurzel]

Hi,

I think, the queues you want to see, need to be configured in sysconfig.

Flo

[manuelroccon]

where?
I can't find this option, the only option in sysconfig is in Ticket -> Frontend::Agent::Dashboard DashboardBackend###0270-TicketQueueOverview but there aren't any option about queue.
Thanks

Manuel

[wurzel]

Hi,

it seems to be a permission (see details) So you have to built up some groups for your queues and
insert them:

"Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin."

Flo

[manuelroccon]

ok is for this that i cannot see all ticket, do you know if i can add more group in QueuePermissionGroup in DashboardBackend###0270-TicketQueueOverview to solve the problem, now ther is only users.
Thanks

Manuel

[manuelroccon]

Ok I fix the issue.
I simply remove the group in QueuePermissionGroup and now i can see all the queue.