Ticket in HTML from client

[diegosousa10]

Hello, it is possible to make the ticket response sent to the User is in HTML format? set up but only go codes, will not formatted. thank you

[jojo]

please set your signature to the used version of OTRS.

HMTL content is availablefor response templates, auto response templates and notifications

[diegosousa10]

My OTRS is at version 3.3.10, and setting a notification (Event), in which at the end of a ticket, the custom HTML my company is sent with due status, however, only will the codes in the email of the person, the part "visual" no.

It is a notification CreateTicket

[jojo]

notification event does not support HTML mails in OTRS 3.3.x. It is a feature of OTRS4

[diegosousa10]

this version came out yesterday, I can upgrade without losing settings? any update package only? thank you

[jojo]

Please read:
http://otrs.github.io/doc/manual/admin/ ... ading.html