Getting new errors after upgrading 3.3 to 4

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vinesh
Znuny newbie
Posts: 76
Joined: 01 Sep 2012, 09:51
Znuny Version: 5.0.16
Real Name: Vinesh Narayanan
Company: NTS

Getting new errors after upgrading 3.3 to 4

Post by vinesh »

before upgrading to 4 my 3.3 was without any error and worked perfectly. The below error i'm getting when i click on note from agent interface and a window pop up giving below error

Insufficient Rights
Message: You need note permissions!
Back to the previous page
Go to dashboard!

System log
Wed Nov 26 15:34:03 2014 notice OTRS-otrs.Scheduler-00 Config.pm changed, unsafe to continue!
Wed Nov 26 15:32:33 2014 notice OTRS-CGI-00 Permission denied (UserID: 3 'note' on TicketID: $QData{)!
Wed Nov 26 15:32:33 2014 error OTRS-CGI-00 Need QueueID!
Wed Nov 26 15:32:33 2014 error OTRS-CGI-00 No such TicketID ($QData{)!
Wed Nov 26 15:32:33 2014 error OTRS-CGI-00 No such TicketID ($QData{)!
Wed Nov 26 15:32:33 2014 error OTRS-CGI-00 No such TicketID ($QData{)!
vinesh
Znuny newbie
Posts: 76
Joined: 01 Sep 2012, 09:51
Znuny Version: 5.0.16
Real Name: Vinesh Narayanan
Company: NTS

Re: Getting new errors after upgrading 3.3 to 4

Post by vinesh »

My issue resolved after deleting all Process Management events and did DBUpdate-to-4.pl which was giving error if the Process Management events are available. Thanks.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Getting new errors after upgrading 3.3 to 4

Post by jojo »

this lloks like an inporppoer upgrade. do you have any modules installed?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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