hi,
after i upgrade to 4 the notification email to agents doesen't work anymore, even if the "admin notification" is all configured.
in syslog it says the notification was send to an agent, so there are no errors there.
(forwarding and replying from tickets works)
any ideas?
Notification by email
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Notification by email
Check the mailserver logs if the mail was delivered to the mailserver...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Notification by email
i changed the system id to the old id (before the update) and then the notification email started to worked, hmm does that make sense?
that fixed also the follow up email to ticket problem [ticket#??] , before i changed it back there was always new ticket created.
now i got about 50 tickets in the system that was created on another "System id", is it possible to mark those tickets to the other system id?
that fixed also the follow up email to ticket problem [ticket#??] , before i changed it back there was always new ticket created.
now i got about 50 tickets in the system that was created on another "System id", is it possible to mark those tickets to the other system id?
Re: Notification by email
found a workaround
Ticket::NumberGenerator::CheckSystemID and change value to "No"
Ticket::NumberGenerator::CheckSystemID and change value to "No"