ITSM and change management as multitenant

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nalysa
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Joined: 06 Dec 2014, 16:51
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Real Name: Nalysa
Company: PT Nalysa

ITSM and change management as multitenant

Post by nalysa »

Hi all,

We are actually using OTRS in our company. The thing is that we are a consulting company with multiples clients.
I would like to know if this is possible to use ITSM and particularly change management module as multi tenant.

We would like to implement change management for some of our clients but we do not want that clients that have access to the change management board can see the changes of other companies. For instance, one client can see only the change that are linked to his company.

Is it possible to have something like that ? Are there any workarounds ? Or the only solution is to have a OTRS application by client.

Thank your very much for your help
Have a good day.

Vannick
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