How to add LDAP auotcomplete to Customer's new ticket form?

[zbigniew]

Hi,

/otrs/customer.pl?Action=CustomerTicketMessage

Here, at Customer Ticket Message I would like to add field to select additional user from LDAP. The same as it is done in NewTicketPhone->'Customer User' field. Tried to copy 'Customer User' code from AgentTicketCustomer.tt to CustomerTicketMessage.tt and field 'Customer User' is added to CustomerTicketMessage form but it is not LDAP active which means I start typing names but LDAP autocomplete known from NewTicketPhone-> Customer User do not autocomplete typed names here.

[crythias]

This would have to be programmed. Customer side information is private. It wouldn't be a good idea (generally) to have a customer be able to find all the clients in the ticketing system.

Even if the ticketing system is internal for one organization, the ticketing system is one ticket-one customer. It's up to the agents to share information, not the Customer.

[zbigniew]

Hello Crythias,

thanks for fast response. I understand your arguments and agree with them but unfortunately I need to have this field with ldap autocomplete added despite of security issues. Can you show me sample code how to add this?

I found similar issue here:
viewtopic.php?t=26533&p=106272
but with no code.
In my case declarant/submitter is person logged in to customer.pl page which creates ticket and it chooses from LDAP beneficiary of a ticket to show Agent for who this ticket is filled in. I have added dynamic field where this information can be manually typed in but this is uncomfortable when LDAP can be used.

[crythias]

Like I said, it has to be programmed. It's a bit beyond what I'm able to provide on this forum at this time.

[Clares]

Hi zbigniew,

I am new to OTRS, and I am interested in this Thread, could you tell me how you passed the information to the DynamicFields from LDAP?
did you finally get the purpose of autocomplete at customer area?
thank you in advance