Login Credentials in URL

[xanadu]

Dear Community.

I'm reviewing ticketing systems and I'm checking out OTRS;)

Is it possible to store the login credentials inside the URL that is sent to the client when registering a ticket?

That way, the client would be automatically logged in as that user when clicking the link and anyone that has this link would be logged in as that user.

Is this possible to solve with OTRS?

I'm using Jitbit Help Desk now, which supports that, but it doesn't support bringing other people in from other companies.

[eandrex]

Yes, it is possible, but no idea why you want to do it.. anyway, here is how

Code: Select all

http://yourotrsdomain.com/otrs/customer.pl?Action=Login&User=YOURUSER&Password=USERPASSWORD

[xanadu]

I'm using hosted OTRS.

Can I set this using email placeholder?

This is the workflow I'm using:

When a client wants me to do something, I create a ticket on behalf of him. I normally don't select "Send ticket creation email" to client.

I then set a due date.

When I add non internal info to the ticket, I want the system to send a "ticket updated email" to the client.

In this email, there should be a URL that points to the ticket. This URL contains the login credentials, so that the client doesn't have to do this himself. He just need to follow the link and he'd be automatically logged in with the credentials in the link.

This makes it easy for the client, cause he just have to click a link.

Once logged in, he can reply and also look at the other open tickets that is created on behalf of him.

Where do I actually configure this in the hosted OTRS admin page?

Just some pointers, please, and I'll figure it out;)