Disable RichText editor only in customer interface

[racagalro]

I need to disable RichText Editor but only for customer New Ticket interface. How could I do it? Maybe modifying CustomerTicketMessage template or module?
Thanks for help.

[racagalro]

I forgot to write down my OTRS version. Is 3.3.1

[eandrex]

Create an empty file called:

Code: Select all

 CustomerRichTextEditor.dtl

and place it in

Code: Select all

 <OTRS_HOME>/Custom/Kernel/Output/HTML/Standard

dont forget to set permissions.. if it is not working, restart apache

[eandrex]

by the way, it will only disable the ckeditor when creating/replying a ticket in customer interface..but it WONT disable html.. that implies that a customer can still write plain html and OTRS will parse it. If you want to disable html as well, you will have to edit CustomerTicketMessage.pm by setting

Code: Select all

$Self->{LayoutObject}->{BrowserRichText} = 0;

in new subrutine

[racagalro]

Thanks for your answer. It works fine.