Show Customer Data in Dashboard in OTRS 4

[pebeITS]

Hello,

I tried to adapt the solution from the OtterHub-Wiki "Show Customer Data in Dashboard" http://wiki.otterhub.org/index.php?titl ... _Dashboard to my OTRS 4.0.3 Installation. Of course it failed

Anybody an idea how to adapt this to the new OTRS Version?

Changing the Parameter "CustomerUserNameFields" in the config.pm-File to

Code: Select all

CustomerUserNameFields             => ['company_name', 'title', 'first_name', 'last_name']

(company_name is a custom field in my external db)
is no option, because the CustomerUserNameFields are used in several other parts of OTRS (e.g. for Salutation in Notiifaction-Mails)

Regards

Philipp

[reneeb]

https://stackoverflow.com/questions/252 ... 6#25238836
https://github.com/OTRS/otrs/pull/310

[pebeITS]

Great! Thank you for your links! Worked for me...
regards