Customize Autocomplete-Results in New-Ticket Dialogue

[pebeITS]

Hello,

I have an external Customer-DB with about 1200 customers, in another DB 3000 customer users.
When creating an new ticket, the agent sees the autocomplete-results like "FirstName LastName <email> (login)".

It would be fine, if I could display the company-Name (either from customer-db or a custom field from customer-user-db) in the result list.
Problem ist, that our login-names have the format firstname.lastname@customerid (e.g. martin.smith@14005) and our agents don't know all customerids by heart. eMail-Address as username is not possible, because many customer-user have the same email-address with different customers.

A solution like "Firstname Lastname <eMail> CompanyName" would be fine.

Any idea how to realize this?

Regards

[reneeb]

This would require some development...