Is there a way to add a web page of my own creation to OTRS? I am not talking about the ones you can create through OTRS but one that is created externally. If there is a way, please describe it to me.
Thanks in advance...Dan.
How to add web page to OTRS
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
How to add web page to OTRS
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: How to add web page to OTRS
Please describe more detailed what you want to do. Do you want to add a static HTML page? Or something dynamic?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: How to add web page to OTRS
I would like to add a Jquery/HTML page that allows selection of items in a multiselect box and moving them to another box. I would then harvest the contents of the other box and put the information into a dynamic field value in the database. I want the final page to be an Activity Dialog that I can add as a tab to an Activity in Process Management.
Any information would be greatly appreciated. Thanks in advance...Dan.
Any information would be greatly appreciated. Thanks in advance...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
-
eandrex
- Znuny expert
- Posts: 213
- Joined: 04 Nov 2012, 23:58
- Znuny Version: OTRS 4.x
- Real Name: Esteban
- Company: NORTON DE COLOMBIA
Re: How to add web page to OTRS
Well, it seems like it is a little complex.. and if you dont even know where to start.. my advice is to hire profesional services.. reneeb himself is one of them...but if you have to do it yourself, you can start learning here http://otrs.github.io/doc/
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: How to add web page to OTRS
Telling me to read the documentation or hire someone is not really the help I was looking for. I am just looking for any specifics on this particular problem that anyone can give me. I am an experienced programmer and have previously worked with a lot of OTRS code so I know the system pretty well. I am just looking for clues on how to do this particular thing.
Thanks for your response...Dan.
Thanks for your response...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How to add web page to OTRS
It's not necessary to respond like that.
1) Can you make your own document in HTML that does what you want, if it had nothing to do with OTRS?
2) Do you know how to edit an OTRS template to point to that document?
3) If the answer to number 1 needs to interface with OTRS data do you know how to use Generic Interface, the API, etc.?
1) Can you make your own document in HTML that does what you want, if it had nothing to do with OTRS?
2) Do you know how to edit an OTRS template to point to that document?
3) If the answer to number 1 needs to interface with OTRS data do you know how to use Generic Interface, the API, etc.?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: How to add web page to OTRS
It's not necessary to respond like that.
I apologize.
1) Can you make your own document in HTML that does what you want, if it had nothing to do with OTRS?
Yes.
2) Do you know how to edit an OTRS template to point to that document?
No.
3) If the answer to number 1 needs to interface with OTRS data do you know how to use Generic Interface, the API, etc.?
Yes.
I apologize.
1) Can you make your own document in HTML that does what you want, if it had nothing to do with OTRS?
Yes.
2) Do you know how to edit an OTRS template to point to that document?
No.
3) If the answer to number 1 needs to interface with OTRS data do you know how to use Generic Interface, the API, etc.?
Yes.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How to add web page to OTRS
For No on number 2)
At what point are you unable to edit the template?
1) Do you know what template reflects the page you want to edit?
2) ... (insert other work stoppage point question that I can't understand what to ask.)
If it wasn't you:
1) editing problems?
2) unable to type or formulate an <a href...
3) unable to locate the page relative to otrs location
4) link goes nowhere
5) apache error logs indicate bad path
6) ...
At what point are you unable to edit the template?
1) Do you know what template reflects the page you want to edit?
2) ... (insert other work stoppage point question that I can't understand what to ask.)
If it wasn't you:
1) editing problems?
2) unable to type or formulate an <a href...
3) unable to locate the page relative to otrs location
4) link goes nowhere
5) apache error logs indicate bad path
6) ...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
dstover
- Znuny advanced
- Posts: 135
- Joined: 04 Jun 2013, 23:14
- Znuny Version: 3.3.3
- Real Name: Dan Stover
- Company: EMAC, Inc.
Re: How to add web page to OTRS
Not sure which dtl file, I guess, or how to specify which Activity Dialog to put the code in. What I am seeing is that the AgentTicketProcess.pm file in modules is sending HTML to the screen. My current strategy is to put up a blank Activity Dialog and scanning the HTML that is generated, then manually inserting inside the AgentTicketProcess.pm code the Jquery code that I need to execute, while specifying the Activity Dialog (AD54) that I want it to go in. I know this is probably the brute force method but I couldn't think of another way to do it. This method is also not working yet.
Anyway, thanks for any information...Dan.
Anyway, thanks for any information...Dan.
OTRS 3.3.3
Ubuntu 12.04
MySQL DB
Ubuntu 12.04
MySQL DB