Not able to update agent notification section

[salluy33]

have been having problem while updating the agent notification section even though i have updated it quite some time and i am literally banging my head on the wall now , all i keep recieving as an agent is below

Hi <OTRS_UserFirstname>,

There is a new ticket in Information Technology!

d*********** <d********************* wrote:

<snip>
the message by the customer"**********"

<snip>
and i have updated it many times to

There is a new ticket in <OTRS_TICKET_Queue>!

<OTRS_CUSTOMER_FROM> wrote:


<OTRS_CUSTOMER_EMAIL[30]>


<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_TicketID>

<OTRS_TICKET_Queue>


it would be very help ful if any cone could understand it and do tell me what should i do now?

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