Disable ticket creation via customer portal

[aph]

Is it possible to disable ticket creation via customer portal? I would like customers to be able to track their tickets and add notes to them, but not create new tickets. How can I achieve this

[eandrex]

Edit your Config.pm and below your own configuration
add this

Code: Select all

delete $Self->{"CustomerFrontend::Module"}->{CustomerTicketMessage};

and then exec otrs.RebuildConfig.pl

if you dont see any changes.. restart your webserver

[aph]

Thanks for your reply. Could you be more specific where exactly I should add the said line of code after end of my own config options. I tried adding it in sections below as well as before the } in the own config section. Below is the last part of my config

Code: Select all

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    # end of your own config options!!!                    #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #

use base qw(Kernel::Config::Defaults);

# -----------------------------------------------------#

1;

[aph]

Never mind I could simply uncheck:

Code: Select all

CustomerFrontend::Module###CustomerTicketMessage
in
Ticket -> Frontend::Customer::ModuleRegistration

[reneeb]

Right before the code you've shown!

[aph]

Hehe, thanks!