[SOLVED] Errors while upgrading

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ccamel
Znuny newbie
Posts: 55
Joined: 08 Feb 2010, 12:44
Znuny Version: 5.0.9
Company: Zürich
Location: Zürich

[SOLVED] Errors while upgrading

Post by ccamel »

Hi there!

I got some errors on Step 6.2: Database migration script
http://otrs.github.io/doc/manual/admin/ ... ading.html

I typed this...

Code: Select all

otrs@SERVER:/opt/otrs$ scripts/DBUpdate-to-4.pl
Step 9 of 15: Uninstall Merged Feature Add-Ons...
...then those errors showed off...

Code: Select all

 
 ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015
 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupport.dtl!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSupportLicenseText.dtl!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/OS.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/OTRS.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/IIS.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver/Apache.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/oracle.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/mssql.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/postgresql.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Database/mysql.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/System/Support/Webserver.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/Constant.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar/File.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/cpan-lib/Archive/Tar.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

Notice: Backup for changed file: /opt/otrs/Kernel/cpan-lib/Linux/Distribution.pm.backup
ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: Can't remove file /opt/otrs/Kernel/cpan-lib/Linux/Distribution.pm, because it a framework file and no other one exists!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3424
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/Modules/AdminSupport.pm!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/Kernel/Config/Files/Support.xml!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

ERROR: OTRS-DBUpdate-to-4.pl-44 Perl: 5.18.2 OS: linux Time: Mon Jan 26 11:26:07 2015

 Message: No such file: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Support.Default.css!

 Traceback (11107):
   Module: Kernel::System::Package::_FileRemove Line: 3401
   Module: Kernel::System::Package::PackageUninstall Line: 1162
   Module: main::_UninstallMergedFeatureAddOns Line: 1492
   Module: scripts/DBUpdate-to-4.pl Line: 176

Notice: DROP TABLE IF EXISTS support_bench_test
done.
I guess it has to do with my old add-ons, I once had installed (currently only Support-Assessment-Modul is installed). Is it right? And what can I do about it?

Regards,
Ccamel
Last edited by ccamel on 26 Jan 2015, 16:34, edited 1 time in total.
OTRS 5.0.9, Ubuntu 14.04 Server, i386
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ccamel
Znuny newbie
Posts: 55
Joined: 08 Feb 2010, 12:44
Znuny Version: 5.0.9
Company: Zürich
Location: Zürich

Re: Errors while upgrading

Post by ccamel »

SOLVED!

I know what the error was. The DBUpdate-to-4.mysql.sql did before not run properly.

I still get some error/info from the DBUpdate-to-4.mysql.sql, but it seems to work. Maybe someone can tell me how to solve those errors/infos?

Code: Select all

INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
OTRS 5.0.9, Ubuntu 14.04 Server, i386
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