Hello,
we use an external mysql-customer-db with several attributes such as "customer has support contract" or "customer does not have support contract".
Is is possible to preselect new-ticket-attributes like queue, servcice, sla based on customer information?
regards
philipp
New ticket: preselected queue, service, sla based on customer attribute
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reneeb
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Re: New ticket: preselected queue, service, sla based on customer attribute
Not with stock OTRS, but with a little JavaScript knowledge it is not that hard. You could write your own JavaScript file that is loaded in the new ticket dialogs and this has to set the values...
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Re: New ticket: preselected queue, service, sla based on customer attribute
Thanks a lot. Any hints which file(s) I have to modify?