Hi, I have problem with Open and Closed ticket in agent/customer interface. Why I see in Open tickets, tickets with state "closed"?
Can you please explain?
Please see attached pictures.
[Solved] Problem with Open and Closed ticket in dashboard
Moderator: crythias
[Solved] Problem with Open and Closed ticket in dashboard
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Last edited by majo053 on 04 Feb 2015, 14:03, edited 1 time in total.
OTRS and ITSM 4.0.6 (production), MariaDB Ver 15.1 Distrib 5.5.40-MariaDB, CentOS 7.0.1406 (Core)
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crythias
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Re: Problem with Open and Closed ticket in dashboard
You have a custom state of closed of type open.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Problem with Open and Closed ticket in dashboard
Hi crythias!crythias wrote:You have a custom state of closed of type open.
Thank you for you answer. Can I somehow define Filter=Closed and Filter=Open in customer and agent interface with my customer open and close state types?
OTRS and ITSM 4.0.6 (production), MariaDB Ver 15.1 Distrib 5.5.40-MariaDB, CentOS 7.0.1406 (Core)
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Problem with Open and Closed ticket in dashboard
StateType
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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Please edit your signature to include your OTRS version, Operating System, and database type.
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