[Solved] Where's the Field "Comment" (in Edit Agent) in Database?

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aMescAs
Znuny newbie
Posts: 24
Joined: 05 Jan 2015, 13:27
Znuny Version: 3.3.9
Real Name: Flávio Rocha

[Solved] Where's the Field "Comment" (in Edit Agent) in Database?

Post by aMescAs »

Hi..

I've recently made use of the field "Comment", placed in the Agent data. Now i pretend to get it from the database, into a query, for report purposes. Seems that this field doesn'r appear in the "Users" table, or any other table. :(
I mean, it must be around there, but i don't have any ideia where.

1. Go to Admin > Agents
Image

2. Edit Agent
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3. Field Comment ! (first in the printscreen)
Image


Anyone knows?

Cumps,
Last edited by aMescAs on 30 Jan 2015, 19:39, edited 1 time in total.
OTRS 3.3.9 (private) on Windows Server 2012 with MySQL database.
eandrex
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Company: NORTON DE COLOMBIA

Re: Where's the Field "Comment" (in Edit Agent) in Database?

Post by eandrex »

look into user_preferences table
aMescAs
Znuny newbie
Posts: 24
Joined: 05 Jan 2015, 13:27
Znuny Version: 3.3.9
Real Name: Flávio Rocha

Re: Where's the Field "Comment" (in Edit Agent) in Database?

Post by aMescAs »

yeah, i have already serached there... except that the field is kinda ecrypted there!

So i did find the value, in "user_preferences", but with this line:

Code: Select all

CONVERT(`preferences_value` USING utf8)
8)

Cumps!
OTRS 3.3.9 (private) on Windows Server 2012 with MySQL database.
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