Change editor format to Text

[msksharma]

Hi,

We have quite a number of end users submitting tickets through email and the e-mails are in text. To answer them properly according to RFC 3676 (using quotes with the “>” character etc.) it would be nice we can also answer them in plain text. Currently, our system automatically switches to HTML, which then lead to a quite mess when trying to create proper quotes after some responses...

Our OTRS version is 3.3.3

Thanks,
Krishna M S

[msksharma]

Is there any configuration available for this?

Thanks,
Krishna M S

[jojo]

you only can switch it of fully.

But mailclients should be able to read the mails generated by OTRS as they are sent as Multipart Mime message

[msksharma]

Hi,

You mean you have to disable to disable HTML format option? How about existing tickets? Will they be affected too?

Please advise.

Thanks,
Krishna M S

[msksharma]

Hi,

Please suggest if this patch will serve our purpose?

http://www.ciphron.de/index.php/downloa ... w/244/174/

http://blog.ciphron.de/2013/03/otrs-erw ... ignis.html

Thanks,
Krishna M S

[jojo]

Switch Frontend::RichText to no via sysconfig

[koshihaku]

Switch Frontend::RichText to no via sysconfig

I had the same problem, and set the Frontend::RichText to no and Ticket::Frontend::PlainView to yes, but not nothing changed.
The data in database is ok, but shown as html.