Running perl script from GenericAgent CMD

[marcovip]

Hello All.

I need to write a txt file on my web server every time a Ticket is locked.
I'm trying to do this using GenericAgent feature adding the following link on CMD field in "Ticket Command":

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/usr/bin/perl /opt/otrs/bin/myscript.pl

as the result, Is expected a result.txt file on the same script path.

I can see the following OTRS logs:

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Thu Feb 5 09:54:46 2015	notice	OTRS-CGI-40	Command returned a nonzero return code: rc=256, err=
Thu Feb 5 09:54:46 2015	notice	OTRS-CGI-40	Execute '/usr/bin/perl /opt/otrs/bin/myscript.pl' for Ticket (XXXXXXXXXXXX/XXX).
Thu Feb 5 09:54:46 2015	notice	OTRS-CGI-40	Run GenericAgent Job '1' from db.
Thu Feb 5 09:54:37 2015	notice	OTRS-CGI-40	New GenericAgent job '1' added (UserID=2).

And... no file result.txt!

this is the content of myscript.pl:

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use strict;
use warnings;
use POSIX qw/strftime/;

open(my $fh, '>', 'result.txt');
print $fh "File written by Perl\n ";
print $fh strftime('%Y-%m-%d',localtime);
print $fh "\n ";

print $fh strftime ('%a %b %e %H:%M:%S %Y', gmtime);
close $fh;

The point are;
- I have no file created after running the GenericAgent
- really sure I am missing something but I can't figure out what...

Any directions?
I'm using OTRS 3.3.3 on CentOS

Thanks in advance

[kostasps]

Hello to all!

I do have the exact same problem as the above mentioned (Command returned a nonzero return code: rc=256, err=).

I use a bash script to append the ticket number to a file.
The version i'm testing this on is 3.3.11 to which i'm planning to upgrade. I also use the ITSM packets.

My script and my output file are in otrs home folder and the same user and group as all the other files and 777 permissions (just testing for now...)

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-rwxrwxrwx  1 otrs www-data     46 Feb 20 14:49 test
-rwxrwxrwx  1 otrs www-data     60 Feb 20 14:48 test.sh

i call the script using

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/bin/bash /opt/otrs/test.sh ARG[0]

in generic agent interface

and the script is just

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#!/bin/bash

TICKET_NUMBER=$1
echo "$TICKET_NUMBER" >> test

Is anybody able to figure this out so i could go on with my script?

Thank you very much
Kostas

[crythias]

Then

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return 0;

For examples, look at otrs/bin/*.pl and observe return codes.