SLA in 3.3.1

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joseandrade
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SLA in 3.3.1

Post by joseandrade »

I have a question in OTRS 3.3.1 is possible to place the SLA as required field
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reneeb
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Re: SLA in 3.3.1

Post by reneeb »

You can set "SLAMandatory" to "yes" for several screens. See SysConfig option Ticket::Frontend::AgentTicketFreeText###SLAMandatory
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joseandrade
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Re: SLA in 3.3.1

Post by joseandrade »

Okay
And by code , it is not possible to activate the SLA as mandatory ?
Has anyone experienced
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crythias
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Re: SLA in 3.3.1

Post by crythias »

Please upgrade to 3.3.latest. There is no proper way to support 3.3.1 as many of the bugs and security issues have been addressed.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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