TicketZoom Screen after Ticket Lock?

[storm92]

Hello,

My company has recently gone live with an OTRS installation for our Support department (info in signature). So far, everyone within the company is liking the OTRS system. However, one relatively minor quality of life enhancement has been requested by several members of the team:

Is it possible to have the agent taken directly to the TicketZoom screen of a ticket when they click "LOCK" on it within the TicketZoom screen? Currently, when an agent clicks "LOCK", the agent is returned to the dashboard. This is less than ideal, as they have to go to their locked tickets and then re-select the ticket they just locked. Usually when our agents lock a ticket, they mean to work on it then.

Please let me know if there is any way to do this. I searched this forum, through the OTRS mailing lists, SysConfig, and the documentation but couldn't find any information.

Thanks so much in advance!