Customer queues in web portal

[jimmers1972]

Hi

Can someone point me to how I assign what queues are visible to a customer user in the web portal. I understand that if I create a queue and assign it to the 'users' group it will be visible to them, but I am wondering if there's a way of making access more granular. The queues I have created have other groups assigned to them which I am using to assign what agents can work on what queues. Or maybe I'm approaching it from the wrong angle. Should the workflow be one where the customer user only sees one queue (raw or support) and then the agents move the ticket to the relevant queue?

Thanks

Jim

[crythias]

There's a very old HowTo on this.