Create PostMaster Filter via API

[rootuser]

Hello,

I am using the OTRS SOAP API to create users and tickets. I do also need to create PostMaster Filters via API, but it does not seem to work. Does anyone know how to do this, or at least if this can be done via API at all?

Thank you very much!
regards, Tom

[jojo]

I assume you use the "old" rpc.pl API. So you have to add the needed Backend modules in the code.

[rootuser]

Hello,

thank you for your answer!

I assume you use the "old" rpc.pl API

I am not sure what you mean. I was following the OTRS 4.0 API Reference, found here: http://otrs.github.io/doc/api/otrs/stable/index.html
Is there another API that I should know about?

So you have to add the needed Backend modules in the code.

Do you know where I can find examples for that?

Regards, Tom

[jojo]

ok, you are using direct API access...

Did you checked http://otrs.github.io/doc/api/otrs/stab ... er.pm.html

[rootuser]

Hi,

yes I did. And, as I said, whith the info provided here I was able to use the ticker and customerUser objects so far. But the filters will not work.

Basically, I followed an example I found here at the forum: viewtopic.php?t=2945

If you take the example of creating a ticket:

Code: Select all

$ticket = $client->__soapCall("Dispatch", array("user", "passwort", "TicketObject", "TicketCreate", ... 

For example I changed "TicketObject" and "TicketCreate" to "PMFilterObject" and "FilterList" and used an empty array for parameters. Then I get the response message 'No such Object PMFilterObject!'.

Perhaps there is something I have to know about the object name; in tickets, it is Kernel::System::Ticket, in Filters it is Kernel::System::PostMaster::Filter. So maybe I have to use somthing else than "PMFilterObject" for module name, like "PostMaster::Filter".

[jojo]

well, htne you have to digg in the code...

[rootuser]

Hello,


after browsing the file /opt/otrs/bin/cgi-bin/rpc.pl, which is the API entry point script, I found the following code lines:

Code: Select all

   $CommonObject{ConfigObject}          = $Kernel::OM->Get('Kernel::Config');
    $CommonObject{CustomerCompanyObject} = $Kernel::OM->Get('Kernel::System::CustomerCompany');
    $CommonObject{CustomerUserObject}    = $Kernel::OM->Get('Kernel::System::CustomerUser');
    $CommonObject{EncodeObject}          = $Kernel::OM->Get('Kernel::System::Encode');
    $CommonObject{GroupObject}           = $Kernel::OM->Get('Kernel::System::Group');
    $CommonObject{LinkObject}            = $Kernel::OM->Get('Kernel::System::LinkObject');
    $CommonObject{LogObject}             = $Kernel::OM->Get('Kernel::System::Log');
    $CommonObject{MainObject}            = $Kernel::OM->Get('Kernel::System::Main');
    $CommonObject{PIDObject}             = $Kernel::OM->Get('Kernel::System::PID');
    $CommonObject{QueueObject}           = $Kernel::OM->Get('Kernel::System::Queue');
    $CommonObject{SessionObject}         = $Kernel::OM->Get('Kernel::System::AuthSession');
    $CommonObject{TicketObject}          = $Kernel::OM->Get('Kernel::System::Ticket');
    $CommonObject{TimeObject}            = $Kernel::OM->Get('Kernel::System::Time');
    $CommonObject{UserObject}            = $Kernel::OM->Get('Kernel::System::User');

Obviously, postmaster or filter is missing. So I simply added:

Code: Select all

$CommonObject{FilterObject}          = $Kernel::OM->Get('Kernel::System::PostMaster::Filter');

which is working perfectly.

I hope that some of you can use this piece of information!

Regards, Tom

[jojo]

that was my first question if you are using rpc.pl which you denied..

[rootuser]

Hi,

sorry, but I did not deny it.
Instead I asked if there was something newer I need to know of.
I am sorry if that was confusing....

Anyway then: yes, I am using rpc.pl.
But please tell me now: what would be the "new" way you mention indirectly?

Thanks, Tom

[jojo]

there is the generic interface which actually only provide methos for ticket and CI generation. rpc.pl is direct, not abstracted connection to the OTRS API.

You also could use the API directly via perl script, without using SOAP...

[rootuser]

Hello,

I still have a small problem with the filters in OTRS.
When I go to Admin -> Postmaster-Filter, I can see my list of filters (I have 3 right now).

But when I call the FilterList API method, I get a list like the following:

Code: Select all

Array
(
    [s-gensym1929] => checkout
    [s-gensym1931] => checkout
    [s-gensym1933] => Testfilter
    [s-gensym1935] => Testfilter
    [s-gensym1937] => Client A
    [s-gensym1939] => Client A
)

In other words: each filter is listed twice. Why is that?
It is no coding error on the client side, for you can see I get decent IDs in the answer (like s-gensym1929).

Any suggestions?

Thank you very much!