redirect to index.pl and customer.pl

aph · Post by **aph** » 26 Feb 2015, 18:29

Hello all. I know this isn't exactly the OTRS issue, but thought this would be the best place to get some help.

I would like that agents and customers don't have to type the full url, i.e. when they type https: //www.testcompany.com/otrs/ they are automatically redirected to https: //www.testcompany.com/otrs/index.pl. Similarly, I would like customers to be redirected to customer.pl when they enter https: //www.testcompany.com.
My setup is: OTRS 3.3.9, Centos 6.5, Apache 2.2.15 and I'm using https protocol.

For the customer part I was able to achieve partial success by changing document root and directory in httpd.conf to "/opt/otrs/var/httpd/htdocs". But this only works with http and not https. So I'm kinda stuck.

I'd thankful for any help.

Linwood · Post by **Linwood** » 26 Feb 2015, 22:57

I just replaced index.html in the default location for the default web site to be this:

Code: Select all

<html>
<head>
<meta HTTP-EQUIV="REFRESH" content="0; url=/otrs/customer.pl">
</head>
<body>Redirecting...</body>
</html>

Is there a better or more appropriate way?

The agent web site already redirects, doesn't it? At least mind did, and I do not recall changing it (you need the trailing / but you showed that).

Mine are working for both http and https (or more precisely using rewrite mod http is rewriting to https as well, but if the user types either in, they end up in the right place). If I changed anything more than the above (and rewrite for http->https) I can't recall.

note I didn't find a good solution to the /otrs/ without the training slash, I fiddled with it a bit and gave up, I would really like that to work as well but without arcane rewrites, but didn't find a way with changing default directory index.

wurzel · Post by **wurzel** » 27 Feb 2015, 09:36

Hi,

I do the redirect with html, the same as you did. Customers are redirected directly to customer.pl and the agents use a bookmark to index.pl

I think for all other things you need apache redirects and apache configuration with vhost or something to get the correct redirects.

Cheers
Flo

TamaraS · Post by **TamaraS** » 27 Feb 2015, 18:33

Do a .htaccess-Redirect.
Simply create a .htaccess in your webroot with following content:

Code: Select all

Redirect /index.html /otrs/customer.pl
Redirect /agent/index.html /otrs/index.pl
Redirect /agent /otrs/index.pl

First row is for customer-login, they redirectly direct with your domain, e.g. domain.com
Second and third row are for agent-login, accessing with domain.com/agent or domain.com/agent/

aph · Post by **aph** » 03 Mar 2015, 13:21

by webroot you mean document root right? So in my case /opt/otrs/var/httpd/htdocs. Do I get it right? It doesn't seem to work for me, despite an apache restart and clearing browser cache

Linwood · Post by **Linwood** » 03 Mar 2015, 16:48

aph wrote:by webroot you mean document root right? So in my case /opt/otrs/var/httpd/htdocs. Do I get it right? It doesn't seem to work for me, despite an apache restart and clearing browser cache

I'm not the person who posted that, but I think the intent there was in (for example) /var/www/html or whereever the default web is set on your particular system. If doing it with a redirect (as opposed to moving the web root itself), you need the redirect (whatever flavor you use) whereever it goes now by default, to send it elsewhere.

rajbps · Post by **rajbps** » 03 Mar 2016, 11:12

I have installed otrs 5 on centos7

If i go to /var/www.htlm/ and create the a .htaccess nothing happens.

i have restarted apache and the server.

Anyone could assist please?

Regards,

Raj

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redirect to index.pl and customer.pl

redirect to index.pl and customer.pl

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Re: redirect to index.pl and customer.pl

Re: redirect to index.pl and customer.pl

Re: redirect to index.pl and customer.pl

Re: redirect to index.pl and customer.pl

Re: redirect to index.pl and customer.pl