Manipulate ticket by email.

[akbar415]

I need help with this:

If I receive an email from OTRS and answer it, the ticket at the OTRS is updated with the email I sent.

But how can I do that by sending a new e-mail?
This means. I already have a open ticket on OTRS and need to update the information of them by sending a new email to OTRS.


That's why I want to do that:

I'm setting up a Continuous Integration system and I want to integrate it with the OTRS.
Must working this way:

1 - The user open a Ticket on OTRS to deploy a application on a application server (deploy)
2 - When the manager aprove (with the decision button), automatically a email is sent to Jenkins (Continuous Integration)
3 - Jenkins trigger his job by email
4 - The result of the jobs/build is sent by e-mail to the OTRS

The problem is that the Conitnuous Integration System (Jenkins) can't reply the email that trigger it, so I need to create a new email to be sent for the exact same ticket that triggered the Jenkins.

PS: Sorry for the bad english. A little of Google translator here.