[Partially Solved] Cannot change customer

[zbigniew]

Hi,

cannot change customer. I login as agent, open any ticket, choose 'Customer' from Ticket toolbar
link: http://localhost/otrs/index.pl?Action=A ... ketID=1520
Then in window which appears I clean 'Customer user:' field and choose new Customer from LDAP directory. Finally click 'Submit' to save changes.
Window not closes, Customer is restored to previous value and my changes are gone. There is no error in logs. Nothing happens.

Found setting: AgentTicketCustomer###Permission so 'customer' group members can change customer. So created group 'customer' and added my user with full rights to this group. After logout/login nothing changed. Still does not work.

Source of problem:
/opt/otrs/Custom/Kernel/Output/HTML/Standard/AgentTicketCustomer.tt
Commented out unwanted CustomerID field section to hide it. This causes problem described above.

Solution:
Do not hide this field. It is like big tax, you do not need it, do not want it, you know it is too much but you have to live with it.

[crythias]

Ldap is read only. Manipulate via ADUC.