Hello there,
I am facing a issue here that I can't login to OTRS after upgrade. This is what I did.
Installed a new server (CentOS 7)
Installed OTRS 4.0.6 via RPM (yum localinstall otrs-4.0.6.rpm)
Imported the database and related files (Config.pm, ZZZAuto) from OTRS 3.3.3 server,
Followed the UPGRADING instructions at http://otrs.github.io/doc/manual/admin/ ... ading.html
When I go to the login page and enter username e password it just doesn't seem to send the request to the webserver. There is nothing in the logfiles, nothing happens.
Tried RebuildConfig, DeleteCache, restarting, repeated the upgrade process and nothing.
Am I missing something?
BR
Can't login to OTRS after upgrade from 3.3.3 to 4.0.6
Moderator: crythias
Re: Can't login to OTRS after upgrade from 3.3.3 to 4.0.6 [SOLVED]
OK.
After checking the HTML code, a found-out that there were CSS files being called that weren't in the server. So, removed the ZZZAuto.pm file from the previous version, and put in place the ZZZAuto.pm from 4.0.6, rebuilt config, deleted cache and it seems that it did it.
Can now log in. Let's see if there are no more problems.
To summarise: I was migrating to a new server and upgrading the OTRS in the process. So UI customizations like themes present in the old server weren't in the new and those were referenced in ZZZAuto.pm, leading to the login form not behaving as expected. Restoring the ZZZAuto.pm file for version 4.0.6 solved the issue.
Maybe we need a NOTE in the UPGRADING section for those that migrate/upgrade to new servers, since the actual docs recommend to restore the old ZZZAuto files.
Best Regards
After checking the HTML code, a found-out that there were CSS files being called that weren't in the server. So, removed the ZZZAuto.pm file from the previous version, and put in place the ZZZAuto.pm from 4.0.6, rebuilt config, deleted cache and it seems that it did it.
Can now log in. Let's see if there are no more problems.
To summarise: I was migrating to a new server and upgrading the OTRS in the process. So UI customizations like themes present in the old server weren't in the new and those were referenced in ZZZAuto.pm, leading to the login form not behaving as expected. Restoring the ZZZAuto.pm file for version 4.0.6 solved the issue.
Maybe we need a NOTE in the UPGRADING section for those that migrate/upgrade to new servers, since the actual docs recommend to restore the old ZZZAuto files.
Best Regards