OTRS New Service field

[RagnaXBL]

I've created a new field in the orts database 'service' table in mysql
that field is called "owner". i'd like to display this field for each service in the front end.

for test purposes i called the owner of the service 'Bob'. i edited the tt files AgentITSMService and AgentITSMServiceZoom in kernel/html/output/standard and managed to get a field called "owner" in the service overview table. however i'm not sure how to get that field to display information from the mysql database. i'd like it to display 'Bob" as its stored in the service table.

any idea how to go about this? any help would be appreciated

[jojo]

don't change the database. Use Service Preferences instead (this is not a typical help question as it is development)

[RagnaXBL]

Ok how do i go about adding a new service preference?